Download Article
Explore this Article
IN THIS ARTICLE
1Call the General Customer Support Line
2Call the Technical Support Hotline
3Call the Billing Inquiries Department
4Call FedEx’s Telephone Device for the Deaf
5Check FedEx’s Website for Country-specific Contact Info
6Tweet @FedExHelp on Twitter
7Submit a Question to FedEx’s Virtual Assistant
8File a Claim for Lost, Stolen, or Damaged Goods
9Solve Your Issue Yourself in the FAQs
10Mail FedEx a Letter
+Show 7 more...
-Show less...
Other Sections
Tips and Warnings
Related Articles
References
Co-authored byHannah Madden
Last Updated: April 11, 2022References
Download Article
If you use FedEx for your shipping needs, there may come a time when you need to get ahold of them. Depending on your issue and where you’re located, there are a few different ways you can talk to someone from FedEx to get your problem resolved quickly. Read through these contact options to pick the one that best suits your needs.
1
Call the General Customer Support Line
Download Article
Follow the automated prompts to connect to a FedEx representative. You can use this number for international calls as well as US information. You can call this number Monday through Friday, 7 a.m. to 9 p.m., and Saturday, 9 a.m. to 3 p.m. Central time.[1]
- To connect to a representative, say “Representative” or dial 0 on your keypad.[2]
Advertisem*nt
2
Call the Technical Support Hotline
Download Article
3
Call the Billing Inquiries Department
Download Article
Use this number if you have questions or problems with your bill. This line will connect you to the U.S. office, but you can also ask them to transfer you to international offices. They’re open from Monday through Friday, 7 a.m. to 9 p.m., and Saturday, 9 a.m. to 3 p.m. Central time.[4]
Advertisem*nt
4
Call FedEx’s Telephone Device for the Deaf
Download Article
5
Check FedEx’s Website for Country-specific Contact Info
Download Article
Numbers vary depending on the country/region you're calling from. FedEx has offices all over the world, and international offices have different numbers. To look at a list of contact info for individual regions, visit https://www.fedex.com/en-us/customer-support/contact-us.html.[6]
- Some international offices also have email addresses that you can use to contact them.
Advertisem*nt
6
Tweet @FedExHelp on Twitter
Download Article
It’s the official U.S. customer service page. If you’re having an issue, tag FedEx in a tweet and explain your problem. They will most likely send you a private message, although they don’t specify how long it might take to get back to you.[7]
- To view @FedExHelp on Twitter, visit https://twitter.com/FedExHelp.
7
Submit a Question to FedEx’s Virtual Assistant
Download Article
In the U.S., FedEx no longer has an email address that you can use. Instead, they have a Virtual Support Assistant that you can use to get answers and find help. Simply type in your question and follow the prompts to get started.[8]
- Visit FedEx’s Virtual Assistant by clicking https://www.fedex.com/en-us/customer-support.html.
Advertisem*nt
8
File a Claim for Lost, Stolen, or Damaged Goods
Download Article
If you had an issue with your package, submit a claim online. You can submit a single claim or file a batch claim on FedEx’s website. You can also track the status of your claim once you submit it.[9]
- To file a claim, visit https://www.fedex.com/en-us/customer-support/claims.html then click “Start a Claim.”
9
Solve Your Issue Yourself in the FAQs
Download Article
FedEx has answered some common customer questions on their site. If you think you can solve your own problem, head to the frequently asked questions page and take a look through them. You can browse by subject or just read all of them to find what you’re looking for.[10]
- Head to FedEx’s FAQ page by visiting https://www.fedex.com/en-us/printing/customersupport/print-online.html.
Advertisem*nt
10
Mail FedEx a Letter
Download Article
If you have forms or documents, you can send them in via snail mail. However, FedEx doesn’t specify how long they will take to get back to you if you mail them something. For International and United States FedEx services, address your letter to:[11]
- FedEx Customer Relations
3875 Airways, Module H3 Department 4634
Memphis, TN 38116 - For a list of offices outside the U.S., visit https://www.fedex.com/en-us/customer-support/contact-us.html.
- FedEx Customer Relations
Community Q&A
Search
Question
Do local FedEx branches have phone numbers?
Donagan
Top Answerer
Yes, but they are not available to the public.
Thanks! We're glad this was helpful.
Thank you for your feedback.
If wikiHow has helped you, please consider a small contribution to support us in helping more readers like you. We’re committed to providing the world with free how-to resources, and even $1 helps us in our mission.Support wikiHowYesNo
Not Helpful 93Helpful 21
Question
My package is at my house that’s not mine. What do I do?
Hannah Madden
Community Answer
File a claim online to start an inquiry. If your package was insured, FedEx may be able to refund you for the lost goods. If you know where the package is, you could also try contacting the people at the address to pick up the package yourself.
Thanks! We're glad this was helpful.
Thank you for your feedback.
If wikiHow has helped you, please consider a small contribution to support us in helping more readers like you. We’re committed to providing the world with free how-to resources, and even $1 helps us in our mission.Support wikiHowYesNo
Not Helpful 36Helpful 2
Question
How long does it take to get answers to where a missing package is?
Hannah Madden
Community Answer
Once you file a claim for a missing package, it usually takes FedEx between 5 and 7 business days to get back to you. If it's an especially busy time (like during the holidays), it might take slightly longer than that.
Thanks! We're glad this was helpful.
Thank you for your feedback.
If wikiHow has helped you, please consider a small contribution to support us in helping more readers like you. We’re committed to providing the world with free how-to resources, and even $1 helps us in our mission.Support wikiHowYesNo
Not Helpful 21Helpful 0
See more answers
Ask a Question
200 characters left
Include your email address to get a message when this question is answered.
Advertisem*nt
Tips
If you are calling about a package, have your tracking or order number nearby.
Thanks
Helpful4Not Helpful10
Submit a Tip
All tip submissions are carefully reviewed before being published
Submit
Thanks for submitting a tip for review!
Advertisem*nt
About This Article
Co-authored by:
Hannah Madden
wikiHow Staff Writer
This article was co-authored by wikiHow staff writer, Hannah Madden. Hannah Madden is a writer, editor, and artist currently living in Portland, Oregon. In 2018, she graduated from Portland State University with a B.S. in Environmental Studies. Hannah enjoys writing articles about conservation, sustainability, and eco-friendly products. When she isn’t writing, you can find Hannah working on hand embroidery projects and listening to music. This article has been viewed 235,463 times.
134 votes - 18%
Co-authors: 8
Updated: April 11, 2022
Views:235,463
Categories: Postal System | Contacting Companies | Business Shipping and Delivery
In other languages
- Send fan mail to authors
Thanks to all authors for creating a page that has been read 235,463 times.
