FedEx Office - Cleveland, OH - 1801 E 9th St 44114 - Print & Ship | Kinkos (2024)

FAQs

How do I speak to a human on FedEx? ›

If you still need help, call 1.800.GoFedEx 1.800.463.3339.

If you still can't find your package, please visit Customer Support and submit the query ""My package says it's delivered, but it's not here"" in the 'Your Virtual Support Assistant' box on the top center of the page. Follow the steps to open a case with customer service to investigate your delivery.

(800) 463-3339

FedEx / Customer service

Memphis, TN

FedEx / Headquarters

Save time with self-service tools, schedule a call with a sales support rep, or chat live.

How can I request a redelivery? In most cases, FedEx will attempt to deliver your package three times before returning it to the shipper. In case a courier is unable to leave your package, the courier will try to call you to check your availability and attempt the delivery.

Generally, we make deliveries from 8 a.m. to 8 p.m. Monday–Friday, and on Saturday and Sunday for residential deliveries. Residential deliveries may be eligible to be redirected to a nearby FedEx location or participating retail location like Walgreens or Dollar General to be held for pickup for up to 7 days.

If we didn't deliver your package on time, you may be able to request a refund or an adjusted invoice. Learn more about our FedEx Money Back Guarantee Policy here. FedEx offers a money-back guarantee for certain transportation services subject to the FedEx Express Terms and Conditions of Carriage.

When a claim is filed and approved, the wholesale cost will be reimbursed up to the limit of $100 per package plus any shipping charges that have been invoiced and paid. Only the party directly paying the shipping charges to FedEx may file a claim to recover the loss.

In case a courier is unable to leave your package, the courier will try to call you to check your availability and attempt the delivery. If your shipper has provided your email and/or mobile number on the air waybill, you will receive a notification that allows you to make delivery changes, if necessary.

Can I call FedEx to see where my package is? ›

Or if you'd like more visibility, use FedEx Delivery Manager^®. You can monitor your incoming and outgoing packages throughout the entire delivery process and receive alerts and notifications. You can also call 1.800.GoFedEx 1.800.463.3339 and say “track my package.” Or text “follow” plus your door tag number to 48773.

Brie Carere is the executive vice president and chief customer officer for FedEx Corp.

UPS. United Parcel Service (UPS) is a global package delivery company that is the largest FedEx competitor. It was founded in 1907 and has since become one of the most well-known shipping companies in the world. UPS has a wide range of shipping offerings, such as ground delivery, air freight, and international shipping ...

However, most of the largest institutional owners of both UPS and FedEx have substantial interests in both companies. For instance, Vanguard Group Inc., a Pennsylvania-based investment bank that manages nearly $2 trillion in assets, is the single-largest owner of UPS and the third largest owner of FedEx.

The Postal Service is FedEx Express' largest customer, FedEx has disclosed. The Memphis-based air cargo giant provides domestic airport-to-airport transportation services for the agency under a contract expiring in 2024. It also provides international transportation and delivery for the Postal Service.