Top 6,727 Reviews From Legit FedEx Buyers (2024)

Reliability

I really like the efficiency and reliability of FEDEX. It's definitely a whole lot more faster than other carriers especially including snail mail. What I wish I would've known sooner is that fact that FEDEX shipments are more based off of what you have listed in your FEDEX.com online account at FedEx®'s Delivery Manager versus the address you would want item to be shipped TO. This has happened to me several times in the past. Other than that, I say FEDEX needs very few improvements compared to the post office.

Punctuality & SpeedStaff

I had ordered a product from DX Engineering in the United States on January 14, 2024. I was told that it was to arrive on January 18, 2024. Federal Express, true to their word, made the delivery early on January 18, 2024. I found the following to be excellent: The packaging was in mint condition and was delivered to my back door of my home like I had specified. This is what I call excellent Service. Thank You, FedEX for the excellent, fast and professional service which You have provided. Your delivery driver deserves recognition for a job very well done.

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Staff

I needed to print a banner for our humanitarian club. They did an amazing job. Thank you Pete, the impeccable manager of our FedEx, in one hour we had the best top stuff. The competition offered to do it in weeks. They also had some more stuff for the small banner to stand. Bravo Pete. And Thank you.

Honestly, I had zero hopes the product I had sent that was damaged en route would be refunded by FedEx. They're a huge corporation and I'm the little guy; BUT, they DID refund me! I am so grateful for this because the amount I lost via damage was huge for me; but, not so huge for FedEx. So, I humbly thank you FedEx!!!

Customer ServiceStaff

The FedEx driver evaluated an ID presented to them as fake and refused to give the packages to the criminal who had my name and address on an ID on their phone. This took place a one street away from my address while the driver was making other deliveries. Then the criminal waited at my address. The driver saw him and decided not to attempt delivery. I was able to call the customer service who connected me to the warehouse. I brought them multiple forms of ID. It is clear that someone in the Verizon company is stealing personal information and package tracking numbers in order to STEAL. If they aren't in Verizon, then Verizon has a major hack going on. I really appreciate the astute driver for their actions and the warehouse manager who took care to verify my identity.

Customer ServiceStaff

Took 3 weeks to deliver, drivers keep on lying about the address, 1st day said zip code error, 2nd day no apartment number since it is a house and it was delivered 3 weeks ago after lot of call later, 3 they said it is a trailer park and unable to find. O really the drivers don't want to deliver because they are not work for FedEx but third party contractors. So frustrating dirty FedEx.

If I could give them zero stars, I would. If you live in an apartment do not expect them to deliver to your apartment door unless you put it on the instructions. It will be left at the very bottom steps and you may not be notified.

Customer ServicePunctuality & Speed

FedEx used to be the best when it came to shipping. They have fallen so far it's hard imagine. They have had 31 boxes they were supposed to deliver last week. All shipped at the same time from the same supplier. 3 arrived last Friday. Monday they were out for delivery and never made it. Tuesday they brought 24 more. Today is Wednesday and they did not bring them again. The virtual assistant is a frustrating mess. Each time I call them I go through a ton of steps, can never get to a live person, only to get the dreaded "please try again later". These are an event that is tomorrow. I will never use FedEx again.

After spending $142 for overnight shipping and "guaranteed" delivery, my parcel did not arrive until the 5 days later. I was given 3 different excuses as to why it was delayed and apparently none of these excuses were enough to reimburse me anything. PLEASE DO NOT USE FEDEX FOR ANYTHING THAT IS TIME SENSITIVE.

They delivered my package to the wrong house. Left picture of it delivered to wrong address. I tried to contact them via phone and the robot hung up on me. Terrible company. Virtual assistant also did not help.